Customer Service Hours

9:00 am to 6:00 pm Pacific Standard Time, Monday-Friday. Closed on weekends and major holidays.

To Place an Order

Placing an order on our website will automatically create an account with us. This is the best way to ensure your information is entered accurately. 

Please double check your Shipping Address, especially when drop shipping.  We will not be held responsible for shipping to an address that was entered incorrectly.

To place a custom order, contact us at sales@goldenlotusherbs.com and provide the following information:
Your name, clinic name, shipping address, phone number, your desired product(s) by name, bottle size, quantity and dosage form (ie. liquid, powder or caps).

Billing & Terms

First-Time orders are paid with credit cards such as Visa, MasterCard, American Express, Discover card, by C.O.D., pre-paid check or money order.

We also accept PayPal payments to dave@goldenlotusherbs.com .

Credit card orders over $500 are subject to an additional 3% processing fee. Fees are calculated based on subtotal plus shipping charges. 

Other options to avoid the 3% Credit card processing fee include pay by physical check or by ACH / e-Check (from our emailed invoices).

You may also pay us thru Zelle to dave@goldenlotusherbs.com  Please include your Invoice number in the Memo, so we can credit your payment properly.

Customers with established history may request Net terms upon credit approval.

Past due accounts over 45 days may be subject to a finance charge of 1.5% compounded monthly (18% annually) and placed on C.O.D. status.

Unfortunately, we are unable to ship orders against a delinquent account. Returned checks are subject to a $25.00 NSF charge.

Shipping

Please double check your Shipping Address, especially when drop shipping.  We will not be held responsible for shipping to an address that was entered incorrectly.

Small packages are shipped via US Postal service or UPS. Larger packages may ship via UPS (Ground, 3rd Day 2nd Day or Next Day). FedEx service available on request. Shipping charges are additional and will be determined at time of actual shipment not at time of your online checkout. Customers are responsible for shipping and handling charges (some exceptions may apply).  Shipping charges are set forth by the carrier(s) not by us. Rates are determined by actual and/or dimensional weight along with destination zones as set by UPS and USPS. We will always try to send your parcel by the least expensive method and in as compact and economical a parcel as safely possible. We are sensitive to our clients shipping charge concerns. 

Note: Your credit card information will be securely received but not charged until your order has been fulfilled and invoiced. Once the order is filled, packed, weighed and ready to ship, your credit card will be charged for the amount indicated in check out plus Shipping charges.

If you would like us to reach out via email with the exact shipping charges before being invoiced, please indicate this in your comments on the check out page. 

We will then run your credit card in-house upon your approval of indicated shipping & handling charges. If no comment is left to contact you with exact shipping charges, we will automatically charge your card and ship your parcel according to the lowest published rate from UPS or USPS.

Small packages are generally shipped via US Postal service. Parcels to the East coast, HI, AK or small residential deliveries will typically go via US Postal either as First Class mail (if under 15oz) or as Priority or Flat Rate Priority mail. Larger packages ship via UPS Ground (default), or via UPS 3 Day, 2nd Day or Next Day upon request. FedEx service is available upon request but may incur an additional handling fee. International shipments are generally sent via US Postal service. Actual international freight and customs charges apply. If you would like us to ship on your own UPS or FedEx account, please provide your shipping account # in the comments field of our Checkout page and indicate which carrier to use and which delivery method you want.

Free Shipping

Orders over $250 qualify for a Free Shipping discount (up to $30). For shipping costs greater than $30, we apply the $30 shipping credit to your order and charge the remaining balance.

Discounts may not be combined. Orders qualifying for a discount will not receive an additional Free Shipping discount. 

Return Policy

Product returns are accepted for exchange, credit or refund with prior authorization. Returns must be made within 30 days of invoice date and be accompanied by a copy of the invoice.

Lead Time

We have a 1-5 day lead time for in-stock items. There may be exceptions based on item availability, labor shortages and / or supply chain disruptions. Custom formulas may take longer to fulfill depending on complexity, ingredient staff or inventory availability or depending on our seasonal workloads.

Accessories

Customized labels, measuring beakers, reference books, bottles, droppers and caps (various sizes, glass or PET)

Compliance

Our products are sold to and intended for use by health care professionals and students who are familiar with the proper and safe use of herbs. The purchaser accepts full responsibility for the safe and proper use of the products and agrees to indemnify and hold Golden Lotus Botanicals, LLC harmless from any consumer claims against products supplied by them and their ultimate use.

No Structure & Function Claims Made

The information in this publication is presented in an accurate, truthful and non-misleading manner.

These products are NOT drugs but Herbal Teas, Herbal Blends and Single Herb Extracts.  Proper use of these products is the responsibility of the user in consultation with their health care professional.